Volotea Flight Cancellation Policy

Volotea Flight Cancellation Policy – Volotea, a popular low-cost airline based in Spain, operates flights across Europe, connecting travelers to various destinations. Like any airline, Volotea has specific policies in place for flight cancellations, compensation, and schedule changes. Understanding these policies is crucial for travelers to ensure a smooth experience, avoid unnecessary fees, and know their rights in case of cancellations or delays. This guide will provide an in-depth overview of Volotea’s flight cancellation policy, compensation rules, and answer frequently asked questions (FAQs).

Do you need assistance to know more information about Volotea Flight Cancellation Policy? Get in touch with the Airfare Policy customer support at the toll-free number +1 866-952-7309.

What is Volotea Airlines Cancellation Policy?

The Volotea airlines cancellation policy depends on the regulations needed to change or correct your booking. The cancellation policy is carried out by a refund policy. According to the policy, a traveller can cancel his flight by itself. In case the passenger cancels a flight, he or she needs to pay a cancellation fee. On the other hand, when a booking is cancelled by the airline, reimbursement is offered to the travellers.

Volotea Airlines 24 Hour Cancellation Policy

Volotea does not have a standard 24-hour cancellation policy that allows for a full refund like some airlines do. Here’s a breakdown of Volotea’s approach to cancellations within 24 hours of booking:

1. No 24-Hour Risk-Free Cancellation: Unlike some airlines that offer a 24-hour risk-free cancellation policy, Volotea does not provide a full refund if you cancel your booking within 24 hours of purchase. The ability to cancel and receive a refund depends on the type of fare purchased and the specific terms associated with that fare.
2. Flex Fare Option: If you have purchased a Flex fare, you have more flexibility. The Flex fare allows passengers to cancel their booking up to 4 hours before the scheduled departure and receive a full refund in the form of Volotea Credit. This credit can be used for future bookings and is valid for 12 months.
3. Non-Refundable Tickets: For standard (non-refundable) tickets, Volotea does not offer refunds if you decide to cancel within 24 hours. However, passengers can make changes to their flight dates or routes by paying a change fee and any difference in fare, as long as the change is made at least 7 days before departure.
4. Changes Rather Than Cancellations: While a risk-free cancellation is not available, Volotea does allow for changes to be made to bookings within the first 24 hours after purchase, provided the changes are in line with the fare rules.
5. Refunds and Credits: Refunds are generally issued as Volotea Credit rather than to the original payment method, except when the airline cancels the flight or under other specific conditions covered by European regulations.

If you need to cancel a Volotea flight, it is essential to review the specific fare rules and consider purchasing a Flex fare to ensure maximum flexibility.

Rules Under Volotea Flight Cancellation Policy

Volotea’s flight cancellation policy is governed by several factors, including the fare type, timing of cancellation, and reason for cancellation. Here is a detailed look at the key aspects:

1. Cancellation by the Passenger: If a passenger wishes to cancel their flight, Volotea allows cancellations under certain conditions:
   • Standard Fares: Volotea’s standard fares are typically non-refundable. However, passengers can request a change in their booking (dates or routes) up to 7 days before the flight departure by paying a change fee and any fare difference.
   • Flex Fares: Volotea offers a Flex fare option, which provides greater flexibility. If you have purchased a Flex fare, you can cancel your booking up to 4 hours before the scheduled departure and receive a full refund in the form of Volotea Credit, which can be used for future bookings.
   • Refund in Volotea Credit: When eligible, Volotea issues refunds as credit to your Volotea account, which can be used for future travel within 12 months from the date of issuance.
2. Cancellation by the Airline: If Volotea cancels a flight, passengers are entitled to a full refund or an alternative flight to the same destination, subject to availability. This refund is generally processed in the original form of payment or as Volotea Credit, depending on the passenger’s preference.
3. 24-Hour Cooling-Off Period: Volotea does not offer a standard 24-hour cooling-off period like some airlines. However, passengers are advised to check the specific terms and conditions of their fare type at the time of booking.
4. Third-Party Bookings: If you have booked your Volotea flight through a third-party agency, the cancellation and refund process must be initiated through the agency, which may have its own policies.

How to Cancel Volotea Airlines Flight?

There are multiple ways to cancel a booking based on the Volotea Flight cancellation policy. The most generally used procedure to cancel a Volotea booking is by using the official website. On the other hand, a straightforward phone call to customer support will assist in resolving problems that may occur during flight cancellation.

Method 1: Website-Based Flight Cancelation of Volotea

To cancel a Volotea flight, follow these steps:

1. Log in to Your Account: Visit the Volotea website or mobile app and log in to your account.
2. Manage Booking: Go to the “Manage My Booking” section to view your upcoming trips.
3. Select Cancellation: If your fare type allows cancellation, select the option and follow the prompts to complete the process.
4. Refund Options: Choose between receiving a refund in Volotea Credit or, if eligible, a refund to your original payment method.
5. Confirmation: You will receive a confirmation email regarding the cancellation and refund status.

Method 2: Cancelation over a Phone Call

The travellers who have made various bookings or have completed a section of the travel and would be required to cancel the rest of the journey may need live guidance. In this scenario, one can get in touch with the airline customer support experts and get to know about methods to cancel and get a refund for the cancelled flight. To get more details about the Volotea Flight cancellation policy, one can get in touch with the airline via email, WhatsApp chats, and online chats on the web page.

Contact Airfare Policy customer support at the toll-free number +1 866-952-7309.

Volotea Airlines Cancellation Fee

• Standard Fares (Non-Refundable Tickets):
  • Volotea’s standard fares are generally non-refundable, meaning there is no option to cancel the ticket and receive a cash refund. If you choose to cancel a standard fare ticket, you will not receive any refund or Volotea Credit, and the entire ticket amount is considered non-refundable.
  • Change Fees: If you want to change your flight (rather than cancel it) more than 7 days before departure, Volotea charges a change fee that varies based on the route, season, and timing of the change. The change fee ranges from €50 to €75 per passenger per flight, plus any difference in fare between the original and new booking.
• Flex Fares (Refundable Tickets):
  • Volotea’s Flex fare option provides more flexibility, allowing passengers to cancel their booking up to 4 hours before the flight’s scheduled departure. The cancellation is free, but the refund is provided in the form of Volotea Credit only, which is valid for 12 months from the date of issuance.
  • If you want a cash refund to your original payment method, Volotea does not provide this option for cancellations under the Flex fare. You can only receive Volotea Credit.

Volotea Airlines Refund Policy

1. Refund Policy for Passenger-Initiated Cancellations

• Standard Fares (Non-Refundable Tickets):
  • Volotea’s standard fares are generally non-refundable. If a passenger cancels a flight, they are not eligible for a cash refund.
  • However, passengers can make changes to their bookings (such as changing dates or routes) up to 7 days before the flight’s departure by paying a change fee and any fare difference. No refunds will be provided for these changes.
• Flex Fares (Refundable Tickets):
  • If you purchase a Flex fare, you have the flexibility to cancel your booking up to 4 hours before the scheduled departure and receive a refund in the form of Volotea Credit.
  • Volotea Credit is issued to the passenger’s account and can be used for future bookings with Volotea. This credit is valid for 12 months from the date of issuance.
  • A cash refund to the original payment method is not typically available for Flex fare cancellations; only Volotea Credit is offered.
• Refund for Travel Extras:
  • If you have purchased additional services or travel extras (such as seat selection or extra baggage), these are generally non-refundable unless the flight itself is canceled by Volotea or is subject to certain conditions.

2. Refund Policy for Airline-Initiated Cancellations

• Cancellation by Volotea:
  • If Volotea cancels a flight, passengers are entitled to a full refund of the ticket price or an alternative flight to the same destination at no extra cost.
  • Refunds for airline-initiated cancellations can be processed to the original payment method or as Volotea Credit, depending on the passenger’s preference.
  • The refund process can take up to 7 days for credit card payments and longer for other payment methods.
• Rebooking Options:
  • When Volotea cancels a flight, passengers may also opt for re-routing to their destination on an alternative Volotea flight at the earliest convenience.

Volotea Airlines Compensation Policy

Under the European Union Regulation (EC) No. 261/2004, Volotea is obligated to provide compensation to passengers for flight cancellations and delays under specific circumstances. The key points are:

1. Eligibility for Compensation: Compensation is applicable if:
   • The flight is canceled less than 14 days before departure.
   • The flight is delayed for more than 3 hours upon arrival.
   • The flight is overbooked, and the passenger is denied boarding.
2. Amount of Compensation: The compensation amount depends on the flight distance:
   • €250 for flights up to 1,500 km.
   • €400 for flights between 1,500 km and 3,500 km.
   • €600 for flights over 3,500 km.
3. Exceptions: Volotea is not liable to provide compensation if the cancellation or delay is due to extraordinary circumstances beyond the airline’s control, such as severe weather, political instability, security risks, or air traffic control strikes.
4. Reimbursement Options: Passengers can choose between:
   • A full refund of the ticket cost within 7 days.
   • An alternative flight to the same destination at the earliest opportunity.
   • Re-routing at a later date convenient for the passenger.

Take Away

Understanding Volotea’s flight cancellation, compensation, and schedule change policies can help travelers manage their bookings more effectively. Whether it’s knowing your rights for compensation or understanding the options available when a flight is canceled, being informed can make a significant difference in your travel experience. Always check the specific terms and conditions when booking to ensure you are fully aware of your options.

FAQs on Volotea Flight Cancellation Policy

Q1. Can I cancel my Volotea flight and get a refund?

A: Yes, you can cancel your Volotea flight, but refunds depend on the type of ticket purchased. Flex fare tickets offer more flexibility and may provide a refund in the form of Volotea Credit, while standard fares are generally non-refundable.

Q2. What is the Volotea Credit, and how long is it valid?

A: Volotea Credit is a refund option that allows you to use the credited amount for future bookings with Volotea. It is valid for 12 months from the date of issuance.

Q3. Am I entitled to compensation if my Volotea flight is canceled?

A: Under EU Regulation 261/2004, you may be entitled to compensation if your flight is canceled less than 14 days before departure and it is not due to extraordinary circumstances. The compensation amount varies based on flight distance.

Q4. How can I claim compensation for a delayed or canceled Volotea flight?

A: To claim compensation, you can contact Volotea’s customer service via their website or app. You may need to provide your booking details, flight number, and proof of delay or cancellation.

Q5. What are extraordinary circumstances where Volotea is not liable for compensation?

A: Extraordinary circumstances include severe weather conditions, political unrest, security risks, strikes (not involving Volotea staff), and other events beyond the airline’s control.

Q6. How will I be notified of a schedule change for my Volotea flight?

A: Volotea will notify passengers of schedule changes via the contact information provided during booking. Ensure your email address and phone number are up-to-date to receive timely notifications.

Q7. What should I do if the new flight schedule does not suit me?

A: If the new flight schedule is unsuitable, you can opt for a full refund. Choose an alternative flight, or rebook at a later date. Contact Volotea customer service +1-866-952-7309 to explore these options.

Q8. Can I change my Volotea flight instead of canceling it?

A: Yes, Volotea allows flight changes up to 4 hours before departure for a fee and any fare difference. This option is generally available for all fare types, but Flex fares may offer reduced fees.

Q9. How long does it take to receive a refund from Volotea?

A: Refunds can take up to 7 days for credit card payments and longer for other payment methods. If receiving Volotea Credit, it is usually issued immediately after cancellation.

Q10. How can I contact Volotea customer service for assistance?

A: You can contact Volotea customer service through their website, app, or by calling their customer service hotline. Make sure to have your booking details ready for quicker assistance.